Fanfiber is the latest and greatest Fan Engagement, Product & Merchandise Platform in the world. Get connected with your favourite artist, brand or celebrity like never before. Buy in your own language, your own currency and pay with your local payment method. That's Fanfiber!
Receive cool deals and get access to exclusive VIP packages, the newest and finest products or official fan merchandise, and even meet & greets.
Fanfiber is a Dutch based global company. We have multiple shops, and we serve millions of fans and customers globally.
Get closer with Fanfiber!www.fanfiber.com
We love to be and stay in touch with you. Our Support Team is available to help you out in case you have any question or suggestion. Best way is to drop us an email through firstname.lastname@example.org
Other ways to contact us:
Our support team is available on working days from 10 AM - 6 PM EDT/EST. We’ll get back to you as soon as possible!
Grote Beerstraat 26
2516 BZ The Hague
Please, be sure to ALWAYS follow our Return Instructions in the returns section prior to sending an item back to Fanfiber!
We collect information from and about you.
We may collect the following information:
Contact information. For example, we might collect your name and street address. We might also collect your phone number or email.
Payment and billing information. For example, we collect your credit card number and zip code when you buy products in our shop.
Information you post. For example, we collect information you post in a public space on our website or on a third-party social media site.
Demographic information. We may collect information about events you like or products you buy. We might collect this as part of a survey, for example.
Other information. If you use our website, we may collect information about the browser you're using. We might look at what site you came from, or what site you visit when you leave us.
We collect information in different ways.
We collect information directly from you. For example, if you buy products. We also collect information if you post a comment on our website or ask us a question.
We collect information from you passively. We use tracking tools like browser cookies and web beacons. To learn more about these tools and to control them, please see the Ad Choices section below.
We get information about you from third parties. For example, if you use an integrated social media feature on our website. The third-party social media site will give us certain information about you. This could include your name and email address. Your activities on our site may be posted to the social media platforms.
We use information as disclosed and described here.
We use information to respond to your requests or questions. For example, we might use your information to confirm your specific requests, if any. If you give us your friend's information, we will only use it to provide services you requested.
We use information to improve our products and services. We might use your information to customize your experience with us. This could include displaying content based upon your preferences.
We use information to look at site trends and customer interests. We may use your information to make our website and products better. We may combine information we get from you with information about you we get from third parties.
We use information for security purposes. We may use information to protect our company, our customers, or our website.
We use information for marketing purposes. For
example, we might send you information about special promotions or
offers. We might also tell you about new features or products. These
might be our own offers or products, or third-party offers or products
we think you might find interesting. Or, for example, if you buy
products from us we'll enroll you in our newsletter.
We use information to send you transactional communications. For example, we might send you emails about your account or a product purchase. We might also contact you about this policy or our website terms. We use information as otherwise permitted by law.
We may share information with third parties.
We will share information within the Fanfiber group of companies.
We will share information with third parties who perform services on our behalf. For example, we share information with vendors who help us manage our online registration process or who fulfill your purchases. Vendors are located globally.
We will share information with our business partners This includes third parties who offer deals and promotions. Our partners use the information we give them as described in their privacy policies. You should read those policies to learn how they treat your information.
We may share information if we think we have to in order to comply with the law or to protect ourselves. For example, we will share information to respond to a court order or subpoena. We may also share it if a government agency or investigatory body requests. Or, we might also share information when we are investigating potential fraud.
We may share information with any successor to all or part of our business. For example, if part of our business is sold we may give our customer list as part of that transaction.
We may share your information for reasons not described in this policy. We will tell you before we do this.
You have certain choices about how we use your information
You have certain choices about how we use your information. To stop receiving our promotional emails follow the instructions in any promotional message you get from us. It may take about ten days to process your request. Don't worry! Even if you opt out of getting marketing messages, we will still be sure to send you transactional messages. For example, we may still contact you about your orders.
You can modify information you have given us. To modify or delete information you gave us, log onto your account and follow the instructions to modify your profile. We make changes as soon as we can. This information may stay in our backup files. If we cannot make the changes you want, we will let you know and explain why. If you contact us requesting access to your information, we will respond within 30 days.
You have certain choices about how we use your information
We or our vendors use several common tracking tools. These may include browser cookies. We may also use web beacons and similar technologies. We use these tools:
- To recognize new or past customers.
- To store your password if you are registered on our sites.
- To improve our website.
- To serve you with advertising content in which we think you will be interested. To do so, we may observe your behaviors on this website and other websites. We may also collect information about your browsing history.
- To better understand the interests of our customers and our website visitors.
You can control tracking tools.
Your browser may give you the ability to control cookies. How you
do so depends on the type of cookie. Certain browsers can be set to
reject browser cookies. To control flash cookies, which we may use on
certain websites from time to time, you can go . Why? Because flash
cookies cannot be controlled through your browser settings.
If you block cookies on your browser, certain features on our sites may not work.
Some ads may be served based on tracking.
We may work with online advertising companies to show you relevant and useful ads. This may include ads served on our own websites or apps. This may also include our ads served on other companies' sites. These ads may be based on information collected by us or third parties (for example, when you register for a site). These ads may also be based on your activities on our websites or on third party sites. This second type of advertising is called "online behavioral advertising".
These sites and apps are not intended for children.
Our sites and apps are meant for adults. We do not knowingly collect personally identifiable information from children under 13. If you are a parent or legal guardian and think your child under 13 has given us information, you can email us here. You can also write to us at the address listed at the end of this policy. Please mark your inquiries "Children privacy Information Request."
US Parents, you can also learn more about how to protect children's privacy online here
We use standard security measures.
We have security measures in place to protect your information. The standard security measures we use will depend on the type of information collected. However, the Internet is not 100% secure. We cannot promise that your use of our sites will be completely safe. We encourage you to use caution when using the Internet. This includes not sharing your passwords.
We may link to third party sites or services we don't control.
Feel free to contact us if you have more questions.
If you have any questions about this policy or other privacy concerns, you can email us at mailto:email@example.com. Please do not include your credit card number or other sensitive information in your email. You can also write us at:
For customers from Europe and other countries
Fanfiber Merchandise B.V.
Van Stolkweg 31
2585 JN Den Haag
Attention: Privacy Officer, Legal
For customers from USA
Fiber Media LLC
108W 13th street
United States of America
Attention: Privacy Officer, Legal
What we will do if there is an update to this policy.
From time to time we may change our privacy practices. We will notify you of any material changes to this policy as required by law. We will also post an updated copy on our website. Please check our site periodically for updates.
TERMS & CONDITIONS
Last updated: June 12th, 2015
1.1 Fanfiber Merchandise BV and for customers from the USA Fiber Media LLC, or any of their affiliates (each "Fanfiber," "We," "Us" or "Our") provides ecommerce solutions for the electronic distribution of software and services, including, without limitation, purchases for licenses of software and digital content, such as download links, license keys, electronic codes, software as a service, subscriptions, eBooks and back-up media products (the "Products"), thereby enabling manufacturers, distributors, owners, software and shareware authors, and others worldwide to sell or license their Products online via Fanfiber.
2.1 Fanfiber cannot guarantee that the Products are in stock. Fanfiber reserves the right to reject Your submission of an order to purchase Products ("Order") at any time and without any liability to Fanfiber if, in Fanfiber's sole discretion, it is unable to process or fulfill Your Order. Fanfiber shall have this right of rejection even if You should receive a notice via the Website that the Order was successfully submitted or completed (or similar language).
2.2 Promptly following any rejection by Fanfiber of Your Order, Fanfiber will refund any prior payments that You have made for the Products included in that Order.
2.3 You confirm that all information provided by You when placing an Order is complete, accurate and up-to-date so as to allow Fanfiber to fulfill Your Order, and You will promptly update such information to keep it complete and accurate.
2.4 If You provide any information that is untrue, inaccurate, or incomplete, or if Fanfiber has reason to believe that the information You provided is untrue, inaccurate, or incomplete, Fanfiber may: (a) suspend or terminate Your account; (b) if permitted by applicable law, use electronic self-help means to terminate Your ability to access the Products; and/or (c) terminate this Agreement.
2.5 You consent to the use of electronic communications in transacting business with Fanfiber, including, without limitation, the electronic delivery of notices and other documents to You. If at any time You would like to cease doing business electronically with Fanfiber, You will need to provide Fanfiber with written notice of Your withdrawal of Your consent to do business electronically, which will then terminate this consent. Thereafter, You shall not use this Website to place any Orders, and any notices and documents from Fanfiber will be provided to You on paper.
3. Price and Payment
3.1 Prices are as specified on the Website; however, Fanfiber reserves the right to adjust prices in its sole discretion due to increases in costs (including, without limitation, delivery costs or costs of any materials), the increase or imposition of any tax, duty or other levy, any variation in exchange rates, or any programming, data or other errors. Prices for the Products are exclusive of shipping, handling, duties, and taxes, all of which shall be paid by You.
3.2 Prior to Product delivery, Fanfiber will notify You in writing via email of any price increases (a "Notification Email"). The Notification Email will be sent to You at the email address that We have in Our records for You. By no later than the deadline set forth in the Notification Email, You may cancel Your Order for the Product for which the price was increased (a) via Fanfiber myAccount or (b) by sending a reply email to the Notification Email. If You do not so cancel Your Order within said deadline, You accept the new prices and conditions for the Product as set forth in the Notification Email.
3.3 You shall make payment for Your Order prior to Product delivery and by one of the methods that are indicated on the Website (or by such other method as may be mutually agreed upon in writing by You and Fanfiber). When You place Your Order, Fanfiber will charge the credit or debit card that You provided to Fanfiber. If You do not pay applicable taxes to Fanfiber for the Product, You must report and pay any applicable taxes to the appropriate governmental agencies.
3.4 Fanfiber reserves the right to verify Your credit or debit card payments. In case of any non-payment to Fanfiber following Product delivery, Fanfiber may, without notification to You, transmit claims to the parties for which Fanfiber acted as a reseller (the "Vendor"), and the Vendor or Fanfiber shall have the right to repossess and resell such Products, and You hereby grant Fanfiber, the Vendor, and their designated agents all rights available under applicable law, including, without limitation, the right to use electronic self-help means to terminate Your ability to access the Products, or otherwise repossess or reclaim the Products from You.
3.5 As between You and Fanfiber, You shall be responsible for any fraudulent or unauthorized transactions made through the Website, including, without limitation, using Your account credentials, credit card or debit card.
4. Delivery; Risk of Loss; Title
4.1 All delivery dates (whether provided on the Website, in an Order confirmation, or elsewhere) are estimates only and not a guarantee that any the Products will be delivered by a given date.
4.2 Delivery will be made to the address You provided to Fanfiber for Your Order. You must immediately notify Fanfiber via of any errors or omissions in the Fanfiber Order confirmation notice at the Website or in the Fanfiber payment notification that is sent to You at the email address that We have in Our records for You. Fanfiber reserves the right, in its sole discretion, to impose additional charges for any adjustments You make to an Order (e.g., delivery address) after You submit an Order.
4.3 All risk of loss for the Products shall pass to You upon delivery of the Products to the location specified in Your Order (even if no signature is required for delivery). For the avoidance of doubt, the delivery of downloaded Products occurs when the Products are downloaded. If You should refuse or fail to take delivery of the Products, all risk of loss for the Products will thereupon pass to You and, upon the demand of Fanfiber, You shall pay Fanfiber for the Products plus any additional amounts incurred by Fanfiber as a result of Your refusal or failure to take delivery of the Products, including, without limitation, attempting delivery of the Products by any reasonable means, or storing the Products. Fanfiber will be entitled to dispose of the Products in such manner as it sees fit if You have not taken delivery of the Products within thirty (30) days after (a) the scheduled date of delivery or (b) the date on which delivery was first attempted, whichever is later.
4.4 Except as Clause 3.2 or 12.1 may apply to Your Order, or as described by Fanfiber in the Order form for Your Order, You are not entitled to revoke or cancel in whole or in part any Order.
4.5 Title to the Products (or, if licensed, Your copy of the Products) will pass to You when Fanfiber receives payment in full for the Products (including, without limitation, any interest and other amounts due for the Products).
4.6 Unless and only to the extent permitted by the EULA or applicable law, if You are a consumer, You shall not resell the Products until after title therein has passed to You.
5. Conditions for the Products
5.1 The Products delivered by Fanfiber are subject to the terms and conditions of this Agreement and the terms and conditions of an end user license agreement or other agreement from the Vendor of the Products (collectively, the "EULA"). If You do not agree to the EULA, You are not authorized to use the Product and shall immediately notify Fanfiber. Unless otherwise expressly agreed in writing by the Vendor, the Products are licensed and not sold to You, irrespective of any use of the words "purchase”, "sale," "reseller" or similar terms in this Agreement or at the Website. Unless and only to the extent permitted by the EULA or applicable law, You represent and warrant that You shall use the Products in accordance with the EULA and will not use the Products for any unlawful purpose. In addition to and without limiting the foregoing, You shall:
5.1.1akeep the Products in confidence and not disclose or make them available to any third party;
5.1.2 not rent, lease, loan, license, sublicense, distribute, make available, transfer, assign, sell, reproduce, adapt, translate, disclose, display, publish, exploit for commercial purposes, or modify the Products, or any components thereof;
5.1.3 use the Products solely for internal business purposes and not in the operation of a service bureau or shared services environment;
5.1.4 not create derivative works based on the Products or any components thereof, or combine the Products with any other software;
5.1.5 not remove, obscure, or alter the copyright notices, trademarks, or other proprietary rights notices that appear in the Products;
5.1.6 obtain, at Your own cost and expense, all software and equipment necessary to use the Products;
5.1.7 obtain, at Your own expense, all licenses and authorizations required for the acquisition, delivery or use of the Products; upon Fanfiber's request, You will provide Fanfiber with evidence of such licenses or authorizations; and You will be liable to Fanfiber for all expenses or charges incurred by Fanfiber as a result of Your failure to obtain such licenses or authorizations;
5.1.8 not reverse engineer, decompile, reverse assemble, or attempt in any manner to discover the source code of the Products;
5.1.9 have no right, title or interest in any of the intellectual property in or associated with the Products or the Website, including, without limitation, patent, copyright, trademark, trade secret, know-how, ideas, technical information, user interfaces, processes, "look and feel," improvements and modifications (collectively "IP Rights"), and You acknowledge and agree that Fanfiber or the Vendors retain all of the IP Rights;
5.1.10 not export or re-export the Products; and
5.1.11 comply with all laws, rules and regulations applicable to the Products, including, without limitation, the restrictions, controls, customs duties, laws, rules and regulations of the territory to where delivery of the Products was ordered, or the territory where the Products are used.
5.2 Subject to Clause 11 (Inspection; Complaints), Clause 12 (Consumer Revocation of an Order) and Clause 13 (Refunds) of this Agreement, the remedies set forth in the EULA shall be Your sole and exclusive remedies with regard to the Products.
6. Automatic Renewal
With respect to certain of the Products, We may provide You with an option to automatically renew the Product license or subscription. If You elect automatic renewal, each renewal term for the Products will be equal in duration to the initial term for such Products. At any time during a renewal term, You may elect to not renew the Product license or subscription for the forthcoming renewal term, in which case this Agreement with regard to such non-renewed Products shall be terminated upon the expiration of the then-current renewal term. Upon any termination of this Agreement, You shall uninstall and destroy all copies of the Products and discontinue all use of the Products, unless and only to the extent You are permitted by the EULA or applicable law to retain copies of the Products.
From time to time, Fanfiber or a third party engaged by Fanfiber may request feedback and other information from You about such topics as the Products or Your experiences with the Products ("Feedback"). Providing Fanfiber with Feedback is optional. By providing Feedback to Fanfiber, You grant Fanfiber a nonexclusive, royalty-free, worldwide, perpetual, irrevocable, transferable and fully sublicensable right to use the Feedback for any lawful purpose, including, without limitation, the right to reproduce, adapt, publish, translate, distribute, and display all or parts of the Feedback in any medium whatsoever along with Your first name and last initial, and local geographic area, as determined by Fanfiber in its sole discretion. Fanfiber may also use the Feedback in anonymous and aggregate reviews.
8. Warranty Disclaimer
AS BETWEEN YOU AND FANFIBER, THE PRODUCTS ARE DELIVERED "AS IS" AND YOU USE THE PRODUCTS AT YOUR OWN RISK. THE WEBSITE IS PROVIDED ON AN "AS IS" AND "AS AVAILABLE" BASIS. FANFIBER DOES NOT MAKE ANY REPRESENTATIONS, WARRANTIES OR GUARANTEES OF ANY KIND WHATSOEVER. TO THE MAXIMUM EXTENT PERMITTED BY LAW, FANFIBER HEREBY DISCLAIMS, AND YOU HEREBY WAIVE, ALL WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING, WITHOUT LIMITATION, IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE OR NON-INFRINGEMENT, OR ANY WARRANTY THAT MAY ARISE BY USAGE OF TRADE, COURSE OF DEALING OR COURSE OF PERFORMANCE OF THIS AGREEMENT.
9. Limitation of Liability; Indemnification; Release
9.1 IN NO EVENT SHALL FANFIBER OR ITS AFFILIATES BE LIABLE FOR ANY SPECIAL, PUNITIVE, EXEMPLARY, DIRECT, INDIRECT, INCIDENTAL, OR CONSEQUENTIAL DAMAGES (INCLUDING, WITHOUT LIMITATION, DAMAGES FOR LOSS OF BUSINESS, LOSS OF REVENUE OR PROFITS, BUSINESS INTERRUPTION, OR LOSS OF DATA) ARISING OUT OF OR IN CONNECTION WITH THIS AGREEMENT OR THE SUBJECT MATTER HEREOF EVEN IF FANFIBER HAS BEEN PREVIOUSLY ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. IN ANY EVENT, IF FANFIBER SHOULD BE HELD LIABLE FOR ANY DAMAGES NOTWITHSTANDING THE TERMS AND CONDITIONS OF THIS AGREEMENT, THE ENTIRE LIABILITY OF FANFIBER (INCLUDING ITS AFFILIATES) WITH RESPECT TO ITS OBLIGATIONS UNDER THIS AGREEMENT OR OTHERWISE, FOR ANY REASON AND UPON ANY CAUSE OF ACTION, REGARDLESS OF THE NUMBER OF ACTIONS OR NUMBER OF LICENSED COPIES OF THE PRODUCTS (AND WHETHER BASED IN CONTRACT, STRICT LIABILITY, NEGLIGENCE OR OTHERWISE) SHALL NOT EXCEED, IN THE AGGREGATE, ONE HUNDRED DOLLARS ($100.00 USD). NO CAUSE OF ACTION WHICH ACCRUED MORE THAN ONE (1) YEAR PRIOR TO THE FILING OF A SUIT ALLEGING SUCH CAUSE OF ACTION MAY BE ASSERTED AGAINST FANFIBER OR ITS AFFILIATES. SOME JURISDICTIONS DO NOT ALLOW THE EXCLUSION OR LIMITATION OF IMPLIED WARRANTIES OR LIABILITY FOR INCIDENTAL OR CONSEQUENTIAL DAMAGES, SO CERTAIN OF THE ABOVE LIMITATIONS OR EXCLUSIONS MAY NOT APPLY TO YOU. NO OTHER LIMITATION CONTAINED IN THIS AGREEMENT SHALL LIMIT FANFIBER'S LIABILITY TO YOU, TO THE EXTENT SUCH LIMITATION IS PROHIBITED BY APPLICABLE LAW. THE LIMITATIONS OF LIABILITY IN THIS AGREEMENT SHALL SURVIVE EVEN IF ANY EXCLUSIVE OR LIMITED REMEDIES PROVIDED IN THIS AGREEMENT SHOULD FAIL OF THEIR ESSENTIAL PURPOSE.
9.2 You shall indemnify, defend and hold harmless Fanfiber and its affiliates, and each of their officers, directors, shareholders, agents, representatives, licensees and employees (each, an "Indemnified Party"), from and against any and all claims, losses, liabilities, damages, actions, lawsuits and other proceedings, judgments and awards, and costs and expenses (including, without limitation, court costs and reasonable attorneys' and consultancy fees), arising directly or indirectly, in whole or in part, out of: (a) any breach or threatened breach of this Agreement by You; (b) Your use of the Products; or (c) Your negligence, gross negligence or willful misconduct. An Indemnified Party may participate in the defense by counsel of its own choosing, at its own cost and expense. You shall not settle any claim that adversely affects an Indemnified Party or imposes any obligation or liability on an Indemnified Party without the Indemnified Party's prior written consent.
9.3 TO THE MAXIMUM EXTENT PERMITTED BY LAW, YOU HEREBY RELEASE EACH INDEMNIFIED PARTY FROM ALL DAMAGES (WHETHER DIRECT, INDIRECT, INCIDENTAL, CONSEQUENTIAL OR OTHERWISE), LOSSES, LIABILITIES, COSTS AND EXPENSES OF EVERY KIND AND NATURE, KNOWN AND UNKNOWN, ARISING OUT OF OR IN CONNECTION WITH DISPUTES BETWEEN YOU AND THIRD PARTIES (INCLUDING VENDORS) CONCERNING THE PRODUCTS, THE WEBSITE OR THIS AGREEMENT. IN CONNECTION WITH THE FOREGOING RELEASE, YOU HEREBY WAIVE CALIFORNIA CIVIL CODE 1542 (AND ANY OTHER APPLICABLE LAW OR STATUTE) WHICH SUBSTANTIALLY STATES:
"A GENERAL RELEASE DOES NOT EXTEND TO CLAIMS WHICH THE CREDITOR DOES NOT KNOW OR SUSPECT TO EXIST IN HIS OR HER FAVOR AT THE TIME OF EXECUTING THE RELEASE, WHICH IF KNOWN BY HIM OR HER MUST HAVE MATERIALLY AFFECTED HIS SETTLEMENT WITH THE DEBTOR."
10.1 In addition to and not in lieu of Fanfiber's other rights, Fanfiber may, upon written notice to You via email, suspend or cancel Your Order for delivery of the Products, use electronic self-help means to terminate Your ability to access the Products (if permitted by applicable law), or terminate this Agreement, if:
10.1.1 any step, process, application, filing in court, order, proceeding, notice or appointment is taken or made by or in respect of You for a moratorium, composition, compromise or arrangement with creditors, administration, liquidation, dissolution, receivership (administrative or otherwise), distress or execution;
10.1.2 You become insolvent or We deem You unable to pay Your debts as they come due;
10.1.3 anything similar to the foregoing occurs; or
10.1.4 You fail to comply with any terms and conditions of this Agreement or the EULA.
10.2 This Clause 10.2 and the following provisions will survive any termination of the Agreement: Clauses 1 (Scope), 5 (Conditions for the Products), the last sentence of Clause 6 (Automatic Renewal), 8 (Warranty Disclaimer), 9 (Limitation of Liability; Indemnification; Release), 14 (Notices), 15 (Governing Law), 16 (Disputes) and 18 (General). In addition, any provisions which by their nature contemplate effectiveness beyond the termination of this Agreement shall survive any such termination. Fanfiber's remedies under this Agreement are cumulative and not exclusive and are in addition to all remedies available at law or in equity.
11. Inspection; Complaints
11.1 Upon delivery of the Products, You should inspect the Products and verify that the Products as delivered are in accordance with Your Order, including, without limitation, verifying that no items are missing from Your Order.
11.2 Within fifteen (15) days after the Products are delivered, You must provide written notice to Fanfiber if any of the Products as delivered are not in accordance with Your Order. Such written notice shall be sent by You to Fanfiber as specified in Clause 14 (Notices). If delivery of such Products was made by the Vendor of the Products, You must also, within said fifteen (15) days, provide written notice to that party in accordance with the terms of the EULA.
12. Consumer Revocation of an Order
12.1 IF YOU ARE A CONSUMER PURSUANT TO THE APPLICABLE LAW OF THIS AGREEMENT AS IT PERTAINS TO YOU AND YOUR ORDER, THEN IN ADDITION TO AND NOT IN LIEU OF YOUR OTHER RIGHTS UNDER THIS AGREEMENT, YOU WILL HAVE A PERIOD OF FIFTEEN (15) DAYS AFTER DELIVERY OF THE PRODUCTS DURING WHICH YOU MAY CANCEL YOUR ORDER, IN WHOLE OR IN PART, FOR ANY REASON BY SENDING WRITTEN NOTICE TO FANFIBER AS SPECIFIED IN CLAUSE 14 (NOTICES). NOTWITHSTANDING ANYTHING TO THE CONTRARY, SAID RIGHT OF CANCELLATION SHALL NOT APPLY IF YOU HAVE BROKEN THE SEAL OF THE PRODUCT; DOWNLOADED THE PRODUCT; OR THE NATURE OF THE PRODUCT IS SUCH THAT A RETURN IS NOT FEASIBLE, WHICH FEASIBILITY SHALL BE AS DETERMINED BY FANFIBER IN ITS SOLE DISCRETION (E.G., PRODUCT WAS CUSTOMIZED FOR YOU).
12.2 If You exercise Your right of cancellation pursuant to Clause 12.1, You shall, within the same period of fifteen (15) days set forth in Clause 12.1, return the relevant Products to Fanfiber and Fanfiber will thereafter refund any prior payments that You made for such returned Products. Return shipping of the relevant Products will be at Your own expense; however, Fanfiber will bear the return shipping expense if such Products are being returned because such Products, as delivered, are not in accordance with the Order. Any return of the relevant Products by You shall be made to the mailing address specified by Fanfiber in the delivery details that accompanied the Products.
12.3 If (a) You do not exercise Your right of cancellation pursuant to Clause 12.1 and return the Products pursuant to Clause 12.2; or (b) You exercise Your right of cancellation pursuant to Clause 12.1 but the Products as received by Fanfiber were damaged after they were delivered to You, Your Order shall not be deemed cancelled and You shall pay Fanfiber in full for the Products within thirty (30) days after You provided Fanfiber with Your written notice of cancellation pursuant to Clause 12.1.
13.1 All refund and exchange requests are managed by Fanfiber and are made pursuant to the Fanfiber Refund Policy.
14.1 Any notice to Fanfiber that is required or permitted by this Agreement shall be in writing and shall be deemed given: (a) if sent by mail to the applicable Fanfiber office identified in the "Contact Us" section of the Website, five (5) Business Days after deposit in the mail, postage prepaid; (b) if sent by fax to the fax number identified in the "Contact Us" section of the Website, upon Your receipt of electronic confirmation thereof; (c) if sent by email to firstname.lastname@example.org, upon Fanfiber's receipt of the email; or (d) if sent by next day delivery service to the address identified in the "Contact Us" section of the Website, upon such delivery.
14.2 Any notice to You that is required by this Agreement shall be in writing and shall be deemed given: (a) if sent by email to the email address that We have in Our records for You, upon the earlier of Your receipt of the email, or two (2) Business Days after We sent the email (provided that We did not receive a message indicating that the delivery of the email was unsuccessful); (b) if sent by mail to mailing address that We have in Our records for You, five (5) Business Days after deposit in the mail, postage prepaid; (c) if sent by fax to the fax number We have in Our records for You, upon Our receipt of electronic confirmation thereof; or (d) if sent by next day delivery service to the address We have in Our records for You, upon such delivery.
14.3 You may submit any consumer complaints concerning Fanfiber to email@example.com, or by mail to the applicable Fanfiber office identified in the "Contact Us" section of the Website.
15. Governing Law
15.1 With regard to the Products You purchased from Fanfiber:
15.1.1 this Agreement shall be governed by, construed and enforced in accordance with the laws of The Netherlands, without giving effect to The Netherlands' conflict of laws provisions, and the application to this Agreement of the United Nations Convention of Contracts for the International Sale of Goods is expressly excluded;
15.1.2 subject to Clause 16 (Disputes), the exclusive jurisdiction and venue for all legal actions arising out of this Agreement shall be in an appropriate court sitting in Amsterdam, The Netherlands, and You hereby consent to the exclusive jurisdiction of such court;
15.1.3 You and Fanfiber Merchandise BV expressly waive any rights to contest the jurisdiction, venue or convenience of any such court sitting in Amsterdam, The Netherlands; and
15.1.4 the application of Sections 6:227b, 6:227c, and Section 7:16 up to and including Section 7:24 of the Dutch Civil Code is expressly excluded with respect to non-consumer purchases.
15.2 You agree and acknowledge that any breach or threatened breach by You of this Agreement may cause Fanfiber irreparable injury for which the recovery of money damages would be inadequate. Therefore, in addition to any other remedies that may be available at law, in equity, or otherwise, Fanfiber shall be entitled to obtain injunctive relief against the breach or threatened breach of this Agreement, without the necessity of proving actual damages, or posting a bond, even if otherwise normally required.
16.1 With the exception of injunctive relief (which either party may seek as they deem necessary to avoid irreparable damage or preserve the status quo), any dispute between the parties arising out of or related to this Agreement shall be resolved as follows:
16.1.1 Upon the written request of either party, each party will appoint a designated representative whose task it will be to meet for the purpose of resolving such dispute. Each designated representative shall have the authority to reach a binding resolution of the dispute through amiable discussions, the exchange of documents, and/or meetings. The designated representatives shall negotiate in good faith in an effort to resolve the dispute without the necessity of any formal proceeding relating thereto.
16.1.2 All disputes that have not been resolved by the designated representatives within thirty (30) days after said initial written request by one of the parties to appoint a designated representative, shall be resolved by (a) the courts specified in Clause 15.1 with regard to the Products You purchased from Fanfiber Inc., upon the filing of an action by either party with said courts; and (b) the courts specified in Clause 15.2 with regard to the Products You purchased from Fanfiber Merchandise B.V., upon the filing of an action by either party with said courts.
16.2 Notwithstanding any terms and conditions of this Agreement to the contrary, the prevailing party in any proceeding arising out of or related to this Agreement shall be entitled to recover its reasonable expenses and costs, including outside and in-house attorneys' fees, from the other party.
17. U.S. Government End Users/Restricted Rights
The Product is a "commercial item," as that term is defined in 48 C.F.R. § 2.101, consisting of "commercial computer software" and "commercial computer software documentation," as such terms are used in 48 C.F.R. § 12.212 or 48 C.F.R. §§ 227.7202-1 through § 227.7202-4, as applicable. Consistent with 48 C.F.R. § 12.212 or 48 C.F.R. §§ 227.7202-1 through 227.7202-4, as applicable, the Product is being licensed to all end users of the U.S. Government or any of its agencies as commercial items only and with only those rights as are granted to all other end users pursuant to the terms and conditions of this Agreement and the EULA. Product manufacturer is as stated in the Order confirmation or EULA.
18.1 Fanfiber's failure or delay in the performance of any of its obligations under this Agreement shall be excused to the extent and for the duration that such failure or delay is occasioned by a force majeure event which shall include, without limitation, acts of God, acts of war, earthquakes, fires, floods, terrorism, riots, civil disorders, rebellions, labor disputes, or any circumstances beyond Fanfiber's reasonable control.
18.2 In the event of invalidity of any provision of this Agreement, the parties agree that such invalidity shall not affect the validity of the remaining portions of this Agreement, which shall remain in full force and effect. Your Order and this Agreement set forth the entire understanding between You and Fanfiber relating to the subject matter of Your Order and this Agreement, and supersede all prior or contemporaneous negotiations, understandings, agreements, proposals and representations, written or oral, between the parties related to Your Order and this Agreement. In the event of a conflict among the terms and conditions of this Agreement and the terms and conditions of any Order, the terms and conditions of this Agreement shall prevail. You agree that the terms and conditions of any purchase order, shrinkwrap, clickwrap, browse-wrap or other documents (even if accepted by Fanfiber) used by You in connection with the Products or this Agreement shall be for administrative purposes only and shall have no legal force or effect, notwithstanding any language to the contrary in any such documents.
18.3 Fanfiber reserves the right to change this Agreement at any time by posting notice of the changes on the Website. You will be deemed to have been made aware of, and will be subject to, the changes to this Agreement after such notice has been posted. Your continued use of the Products, the Website, or any materials or services accessible through the Website, shall constitute Your acceptance of the changes. If You do not agree to the changes, Your sole remedy shall be to discontinue use of the Products and not place new Orders for Products. No delay or failure by Fanfiber in exercising or enforcing any of its rights or remedies under this Agreement, in whole or in part, and no course of dealing or performance, shall constitute a waiver by Fanfiber of any provision of this Agreement.
18.4 Your Order and this Agreement are personal to You. You shall not assign Your rights or delegate Your obligations under this Agreement, in whole or in part, without the prior written consent of Fanfiber. Any attempted assignment or delegation by You shall be voidable ab initio by Fanfiber. This Agreement shall be binding on and inure to the benefit of the parties and their respective successors and permitted assigns.
18.5 This Agreement shall not be construed as creating any agency, partnership or joint venture between Fanfiber and You.
18.6 The headings contained in this Agreement are intended solely for convenience of reference and are not intended to be part of or affect the meaning or interpretation of this Agreement. The words "shall," "agree" and "will" are mandatory,
We appreciate you ordering through Fanfiber! Most in-stock orders are processed and shipped within 2-3 business days. All new orders are subject to address and billing verification. Some orders, regardless of shipping method, are placed on hold if the customer information does not allow authorization.
We are unable to cancel, change, or make any edits to an order once it reaches the processing state. An order in the processing state is being prepared for shipping and can no longer be edited. All international orders are responsible for all duties and taxes incurred upon delivery. Please note: Fanfiber reserves the right to cancel an order at anytime. If your order is cancelled any funds collected will be returned.
Gift wrap / Gift bag
Celebrating or purchasing a gift for a loved one? Fanfiber is now offering gift bags to add those finishing touches to any order. When ordered it will arrive with your other product so you can pack your present exactly the way you want. Please note some items are not eligible for giftbags.
To get the latest updates about your order, please check your confirmation email or login in your account. By creating a Fanfiber account, you will be able to move through the checkout process a lot faster! The easiest and fastest way to get your account is to login with one of your social media accounts. You don’t have to fill in any forms and it speeds up the checkout process. You are able to choose from different social media channels. If you’re already logged in at your social media channel you only have to click the button once, it’s just that easy! Just get your account HERE, it’s FREE!
All our products being produced, checked, packed and shipped manually. We always try to do our utmost to send your parcel as soon as possible. Generally speaking, within Europe and the UK you’ll receive your package within a few days! Sometimes, due to sudden demand, it could take a little bit longer for your parcel to arrive.
Fanfiber ships to:
- all EU countries (including the UK)
- United States of America
- South Africa
- New Zealand
- ... and over 100 other countries
Outside the EU, the total time between shipment and reception could mount up to 3 weeks. This is mostly due to Customs checks. Unfortunately, we can’t do anything about it and we do our utmost to avoid it.
Fanfiber offers UPS shipping to some locations. Usually it takes 2 to 3 business days before your parcel will be delivered. Please keep in mind we also need time to prepare your package, so the total transit time can differ depending on the season and the capacity of our warehouse.
Once you selected priority shipping you will receive notifications from Fanfiber and UPS about the whereabout of the parcel.
Please note that not all items are subject to priority shipping. Fanfiber ships from multiple warehouse around the globe, and not all locations are in reach of the UPS network.
Delivery times published by the shipping services are approximate, and some orders take longer to be delivered. Your patience is appreciated!
During peak holiday and promotional periods order processing times may be longer
We do not ship to PO Boxes; however, the 'bill to' address can be a PO Box.
Business Days & Holidays
All orders ship Monday – Friday, excluding federal holidays within the United States.
How do I track my order?
When your order is ready to be shipped, you will receive a shipment email confirmation with a tracking number. To track an order on the website, login to your Fanfiber Customer Portal. Please note that you will not be able to track your order until the day after you receive your tracking information.
Our Return Process is simple and hassle free. You can return your items to our warehouse up to 100 days from your item's ship date.
Returns must be in original condition, unworn/unused with original tags and labels.
For more information regarding our return process, please follow the Return Instructions below on this page.
Damaged or wrong Items
We apologize if you have received a damaged, defective or wrong item and will gladly resolve this issue as soon as possible.
Please note: All damaged, defective or wrong items must be reported within 30 days of your order's ship date. If we are notified of your damaged or wrong item(s) after this timeframe, we will be unable to process your request.
If you are reporting a damaged, defective or wrong item, please follow these instructions to receive a refund or replacement:
Prior to returning your item, please ALWAYS CONTACT Fanfiber first, and let us know of your issue. Be sure to have your order number ready and Fanfiber will be happy to assist you!
Once you have contacted us, you can return your item. Simply fill out the Return Form and ship your defective item back to us.
We're not able to offer an exchange on returned items and all returned items will be refunded once they've been received by our warehouse. If you need a different size or colour of an item, then you'll need to place a new order.
Follow the instructions below to ensure we continue providing the best possible service.
Complete the Return Form you can download HERE and include it with the item(s) you're returning. (You will need Acrobat Reader to view this document. You may download it at http://www.adobe.com).
Send it to us at:Fanfiber returns
Grote Beerstraat 26
2516 BZ The Hague
As an International customer, you can return your parcel using any postal service. We ask that you obtain a proof of postage receipt so that if your parcel goes missing on the way back to us, you’ll have proof you sent it.
It can take up to 21 working days (excluding weekends and public holidays) for your parcel to reach our warehouse. Your return item(s) will be inspected upon arrival before your refund is processed. Once we receive the returned item(s), we will credit your account within 10 business days. You will receive a confirmation email once this is completed. Original shipping charges are not included in the refunded price. Based on your financial institution, it can take up to 2 to 10 business days to reflect on your account statement once your refund is processed.
Once you have chosen your products and placed them in your shopping bag, you will be able to enter a discount code. For discount codes, source them from campaigns in our newsletter or on our social media pages, website, etc. please keep the following in mind:• Only one voucher can be redeemed per order. Promotional vouchers can however be used in combination with credit from a gift voucher
• Please check the expiry date of your promotional voucher
• Certain vouchers cannot be used to purchase discounted items
• Vouchers may only be valid for particular brands and categories
• Vouchers may have a minimum order value
• Vouchers can only be redeemed once
• If you send goods back, the validity of your voucher will not be renewed
• Vouchers cannot be redeemed retrospectively